BetterBraces.com.au works hard to bring you low prices. If you have found a better price for an item at another authorized dealer in Australia we will match it - Guaranteed! In order for us to match the price please email a link of the competitor's website to Service@BetterBraces.com.au and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible.

Price Match Guarantee Terms and Conditions

This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail(wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.

Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.

Price match guarantee does not apply to non web-based stores.

Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are subject to change without notice.

Quite simply, we want your purchase to work for you. Our 30 Day Return Policy means that should you not be completely satisfied with your purchase, simply return the unused item in its original packaging within 30 days of the purchase date for a refund of the full purchase price (minus shipping & handling). BetterBraces.com.au reserves the right to refuse to refund or exchange used or damaged products or products not in original packaging. Please note: The DonJoy Defiance Custom Knee Brace does not qualify for the 30 Day Return Policy because it is custom made.

Orders will be dispatched within 24 hours for in-stock merchandise purchased before 3pm Monday to Friday. Orders made on Saturday or Sunday will be dispatched the following Monday ex. Public Holidays. Charges will be $10 for all orders. All orders will be dispatched via courier. If a product is out of stock customer will be contacted with an alternate ETA or offer of a refund.